ChildCareEd Subscriptions FAQs - post

Can I assign training to my staff through subscriptions?

Yes!
With the ChildCareEd Admin Portal (formerly Group Admin), directors and program leaders can purchase group subscriptions in bulk at discounted rates and assign staff subscriptions directly through their dashboard.

Each staff member will then log in to their own account, activate their subscription, and select courses to begin training.

At this time, Admins cannot assign individual courses to staff within a subscription. If you are interested in this feature or need assistance, please contact Customer Support for help.

📧 Email: info@childcareed.com
📞 Phone: (833) 283-2241

What group subscription packages are available, and how much do they cost?

ChildCareEd offers several subscription options to fit your team’s training needs and budget. Pricing is based on the number of seats you purchase.

You can view the full list of courses for each package by visiting the “View Courses List” link under each subscription type on the ChildCareEd Subscriptions page.

When can staff start taking classes after a subscription is purchased?

Staff can begin training immediately after purchase.
Once the subscription is activated, they can browse available courses, add them to their cart, and start learning right away.

Is there a limit on the number of unfinished trainings in an account?

Yes. Each user can have up to three (3) unfinished online courses in their account at any time. Once a course is completed, a new one can be started.

Do subscriptions renew automatically?

Yes. Subscriptions automatically renew each year to ensure uninterrupted access to your training materials.

Can I cancel a group subscription at any time?

Yes.
To cancel your subscription, you can:

• Message our support team through your ChildCareEd account
• Email info@childcareed.com
• Call us at (833) 283-2241 (2TEACH1)
  Business hours: Monday–Friday, 8:30 a.m.–5:30 p.m. (Eastern Time)

Are subscription packages refundable or transferable?

Subscription packages are non-refundable and non-transferable to other individuals.

Are there exclusions from group subscription packages?

Yes. The following trainings are not included in any subscription package:

• Courses longer than 6 hours
• Medication Administration Training (MAT)
• First Aid and CPR (in-person or blended formats)

Please note: MAT and First Aid/CPR courses are non-refundable, and purchases are final. They are not eligible for refund or exchange to hours if a student misses or cancels for any reason.

Are newly added courses included in subscription packages?

Yes! Any new eligible courses added to the ChildCareEd catalog are automatically included in active subscription packages.

Is there a limit to how many instructor-led trainings a subscriber can attend?

Yes.
Instructor-Led subscription holders may take one instructor-led (Zoom) training per month.
If you wish to attend more, additional instructor-led trainings can be purchased separately.

Do I get free reprints of certificates?

Yes.
Instructor-Led subscribers receive free certificate reprints for any course completed within the last four years. For non-subscribers, certificate reprints are available for $15 each.

Can I expedite the review process for my Emergency Preparedness Plan?

Yes.
Instructor-Led subscribers receive a 24-hour expedited review service for their Emergency Preparedness Plan. If you need the review completed in less than 24 hours, an additional $15 rush fee applies.

Can I upgrade or downgrade my subscription?

Absolutely.
To upgrade or downgrade, simply contact the ChildCareEd team:

• Message us through your account
• Email info@childcareed.com

Our team will help you adjust your subscription before your next renewal.

I want to cancel my subscription.

We’re sorry to see you go!
To cancel:

1. Log in to your ChildCareEd account.
2. Go to your Profile page.
3. Follow the on-screen cancellation instructions.

If you need assistance, our support team will be happy to help.

ChildCareEd Admin Portal – The Smart Way to Manage Staff Training
Empowering directors, owners, and educators to make professional development easy, affordable, and effective.