H&H Business Practices and Policy - post

H&H Business Practices and Policy

 

Registration Practices and Procedures

Registration will be accepted as long as space is available. Space is no longer available once a class/session has started. However, students are encouraged to sign up early.

There are five ways to register:

  • Online
    Use the online registration tool to find classes and register on our website at www.ChildCareEd.com.
  • In-Person
    Visit the H&H corporate office located at 839 Quince Orchard Blvd STE E, Gaithersburg, MD 20878. Business hours from Monday through Thursday, 8:30 a.m. - 3:00 p.m. and Friday by appointment. 
  • Phone
    Students may register by phone by calling 240-261-4163 or  301-237-1414. Registration may be accepted by phone when paying with a credit card.
  • Email
    Registration forms may be emailed along with a credit card number to onlineservices@childcareed.com
  • Mail
    Fill in the registration form and mail it along with your check payable to: H&H Training Center.
    Mailing Address: 

H&H Child Care Training Center

839 Quince Orchard Blvd. STE E 

Gaithersburg, MD 20878

If there are zero available seats in your course of interest, please call 240-261-4163 to discuss waitlisting or to arrange for an on-site training at their center.

 

Policies and procedures regarding course cancellation, refunds, and attendee notification:

Course Cancellations:

Each training requires a minimum number of enrollees to run. The decision to hold or cancel a class is made in most cases three business days prior to the start of the class. H&H Child Care Training Center, however, reserves the right to cancel a class at any time due to unexpected circumstances.

Refund Policy:

No refunds are given once a registration payment has been made. The exceptions to this policy are as follows: 

  1. Unique circumstances may occur that would not allow the student to participate. A 50% courtesy refund may be applied to a future class date for the same class. 
  2. If a class is cancelled by H&H, then a full refund will be given, or a second time and date will be offered. 
  3. Payments need to be made in full prior to the end of class and successful completion in order for a certificate to be issued.
  4. Refunds in the form of credits may be given when certain emergencies arise.  

Attendee Notification:

Students will receive confirmation of their registration via the email address associated with their account. For in-class/Zoom trainings, the email will include (a) the date and time of the class; and (b) the location and its address. Student reminders will be automatically emailed on the seventh, third, and day before the training takes place. For online courses, students receive a one-time confirmation email informing them of their registration. 

 

Accommodations:

Online trainings:

All of the online courses at H&H Child Care Training contain speech that narrates the text on content slides; in addition, clients taking online courses have the option to have the text translated to any of the languages available to them through the Google Translate Chrome Extension (video clips will remain in English).

 

In-person trainings:

Students who are registered for classes held at H&H Child Care Training headquarters in Gaithersburg, MD, have a ramp leading up to the classroom, as well as handicapped bathrooms. Any special accommodations, given at least 48-hour prior notice, will be considered and met to the best of the staff’s ability. Free parking is available for students on property.

 

 

 

Updated: July 22, 2021


Need help? Call us at 240-261-1463