Frequently Asked Questions - post

Frequently Asked Questions

Frequently Asked Questions

How can I reach ChildCareEd? Please visit our Contact us page here or Message Us.


What hours do you answer the phones? 

  • We can be reached at the following numbers:
  • (833) 283-2241 or 1(833)283-2241 (2TEACH1) Mondays through Fridays from 8:30 a.m. to 8:30 p.m (EST).
  • For technical assistance, please call or text (833) 283-2241.
  • Please leave a message if you get our voicemail so we can call back as soon as possible.
  • Need to contact us urgently? Email us at or call 301-237-1414.


How can I schedule an on-site training session?

We have highly qualified trainers that are happy to come to you! Please contact us via email or phone to request a date and training. Some travel fees and minimum student enrollment requirements may apply. 


Is H&H Child Care Training Center/ChildCareEd Accredited?
ChildCareEd is accredited by the Maryland State Department of Education (MSDE) with approval numbers CKO-320 and PSO-30299. We are accredited by the International Accreditors for Continued Education and Training (IACET). IACET is an accredited Standards Developing Organization (SDO) by the American National Standards Institute (ANSI).  Accreditation by ANSI signifies that IACET’s procedures meet the Institute’s essential requirements for openness, balance, consensus, and due process. 


How is ChildCareEd the right choice for me?

Taking training through H&H allows you to choose the best learning method for you! We offer both on-site trainings, in-class sessions, and online training. H&H online learning offers the convenience of taking continuing education training on a computer, smartphone, or tablet as long as Internet access is available. It is a great option for students with busy schedules that may prevent them from attending more traditional scheduled training. 


Do I need to own a computer for online trainings?

Students must have access to a computer with internet connection running the latest version of Google Chrome. A printer is required to print your certificate.

If you do not have Google Chrome on your device, click here (for Windows or Mac) to install the browser.


How will I get my certificate?

Students will receive their certificates after successful completion of the training. Certificates for online trainings are emailed to the account registered by the individual user. Please check the spam/junk folder if the certificate has not been sent to the inbox.

Still having issues? Email or message us.

Is an email address required to register for online trainings?
Yes, an email address unique to you is required to register. If you do not currently have an email address, you can register for a free account from a provider (e.g. Gmail, Hotmail, Yahoo, Comcast, etc.).

Can I access my online trainings from any computer?
Yes, courses are accessible from any computer that has access to the Internet.

What is my username and password?
Your username is the email address you use to create and validate your account. You select your own password during account creation. This information is sent to you in the account verification email. If you forget your password, you can create a new password by clicking on the "Reset Password" link.

Can I share my account with other individuals?
No, accounts are created for every individual. Certificates are issued only to the user associated with the account. 


My Certificate is misspelled. Can I get it corrected?

Certificates can be reissued with minor spelling corrections. We cannot make major changes to the certificate. Some fees may apply if it was a student error. 


How do I register for an in-class training through ChildCareEd?

You may contact the office and register over the phone. The preferred method is to register online. Please click on the Sign Up link to start the process.  Once you have created your account, an email verification will be sent to you so that you may create your own unique password. You can log in to your account to purchase online or upcoming trainings. 


How do I register for an online class? 

You must create an account online. Once you have created an account, you can purchase for both online and in-class sessions. Click on the "Sign Up" located at the upper righthand corner of your screen when you visit our website to create your account. Once you have created your account, a verification email will be sent to you so that you may create your own unique password. You can log in to your account to purchase online or upcoming trainings. 

Are Payment plans available?

Payment Plans are available for in-class trainings. A minimum deposit is required at time of enrollment and the balance must be paid in a maximum of four installments processed every succeeding or alternating Mondays. Accounts with outstanding balances will not have any certificates issued until paid in full. Please contact the office directly to get a payment plan agreement form. 


Is there money available to help cover the costs of my training? 
Professional Development funds may be available in your state. For more information, refer to your state's regulatory agency. H&H does not offer a funding program at this time. 

Am I required to purchase textbooks for in-class trainings?
No, when applicable, textbooks can be used as a resource to help supplement your learning. You may purchase textbooks depending on the training you register for. 


For In-class training do I have to stay the whole time?

Attendance and participation are required for all in-class trainings to earn the required clock hours. Missed classes or hours will need to be made up before a certificate can be issued.  


Do online trainings need to be completed before I  can log out?
No, you can log out of H&H online training at any time. When you log back into your account, you will have the option to " Continue Where I left off"  to complete your training where you left off. 


I didn't pass my online post-test. What do I do now?


Not to worry! You should see the link "Click here to retake the test."


How many times/chances do I have to pass the test?

Users typically pass their tests within three tries; however, there is no limit as to how many times you can take it before passing. 80% is the minimum score to pass.


How can I replace a lost certificate?

Requests for duplicate certificates can be made by sending an email request to or calling the office for a duplicate certificate to be made. There is a $15 charge for duplicate certificates. Duplicate certificates for the First Aid and CPR or Medication Administration Training are not issued by ChildCareEd, and arrangements must be made with the instructors. Additional fees may apply.


I never got my certificate after finishing the post-test.

Not to worry! Certificates are issued to the email address associated with the account. Please check your spam or junk folder if you do not see it in your inbox, as emails may make their way there. If you still do not see the certificate, please contact the office either through Messages or calling 1(833)283-2241 (2TEACH1).


How do I know which trainings I took with you before?

Please log in to our website. Navigate to "My Trainings."  You should see a list of incomplete and complete trainings that you took with us.


How can I order a transcript?

Please email us at from the email on record, requesting transcripts. We will contact you on the phone number in our records if we have a question. Allow 3-5 business days for processing.


I need a person other than myself to take a course but I am paying for it.

 You may pay for an individual's training during the billing when entering the payment information. They must do their own work, and the ChildCareEd account must be in their own name with their email address. If you are an administrator, director, or owner of a child care program, take advantage of ChildCareEd's Group Admin feature.


I actually bought a class meant for another person.

Please contact the office through Messages or emailing requesting the transfer of the class to a different account. Please make sure that the person receiving the course already has an account at ChildCareEd.


What is a CEU?

 "Continuing Education Units" which are equivalent to clock hours. 1 CEU is equal to 10 hours. CEUS can be broken down to .1 increments which is equal to one hour. The minimum hour training offered through ChildCareEd is 1 Clock Hour/0.1 CEU. 


Are the courses accepted by my state for my annual clock hour requirements? 

Every state is different. Please visit our local or State agencies for details.


How long before I can start my online training?

Online Trainings are delivered immediately after you pay. 


How can I pay for a training?

For in-class trainings you can pay via phone,  mail, internet, credit card, check, money order. For online trainings payments can be done online via credit card or over the phone.


How does online training work?

You complete an online presentation, do Self-Check exercises, and then complete a post-test. Once you have successful completed the training your certficate will be emailed to you. The exception is the Emergency Preparedness online training which requires a plan to be submitted for a trainers review.  We cannot issue partial clock hours for a training unless it is an Instructor-led course.


How long do I have to complete an online training?

All classes stay in user accounts for 60 days/2 months after registration: if your course is close to expiring, please contact the office by email or phone to see if your class can be extended for an additional 60 days. After the first courtesy extension, you can request another extension for 10% of currently listed course price. The intent of the deadline is to motivate students to complete their online courses in a timely manner--the average completion rate is around 3 weeks for an online course.

The 6-Hour Emergency Preparedness course does require students to submit an electronic Emergency Preparedness Plan which is graded by a trainer. Coursework is processed within 5 business days of the day we receive it. If you are in a rush, you may contact the office and have your plan expedited with a 1-hour turnaround for a $25 fee or 24-hour turnaround for a $10 fee. 



Can I get a refund?

NO. Classes are non-refundable unless canceled by ChildCareEd. Credit for the same cash amount can be applied to the account towards a future purchase.


Can I use your website with all web browsers?

No, only on Google Chrome. Download Google Chrome from It is highly encouraged to take our online courses using the latest versino of Google Chrome on either a laptop or desktop computer.


How can I request your help or support?

You can contact us using one of the contacts listed in the contact us page.


Stil have more questions?

Feel free to contact us at the Contact Us page or use the Message Us feature. ChildCareEd wants to help you build bridges to a world of learning!

Need help? Call us at 1(833)283-2241 (2TEACH1)
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