Frequently Asked Questions
Frequently Asked Questions
How can I reach H&H Child Care Training? Please visit our Contact us page.
What hours do you answer the phones? Call us at 240-261-4163 or 301-300-1776 between 12 PM - 9 PM (Eastern Time), Monday-Thursday. Please leave a message if you get our voice mail so we can call back as soon as possible. Need to contact us urgently? Email us at email@example.com or call 301-237-1414.
How can I schedule an on-site training session?
We have highly qualified trainers that are happy to come to you! Please contact us via email or phone to request a date and training. Some travel fees and minimum student enrollment may apply.
Is H&H Child Care Training Center Accredited?
How is H&H the right choice for me?
Taking training through H&H allows you to choose the best learning method for you! We offer both on-site trainings, in-class sessions, and online training. H&H online learning offers the convenience of taking continuing education training on a computer, smartphone, or tablet as long as Internet access is available. It is a great option for students with busy schedules that may prevent them from attending more traditional scheduled training.
Do I need to own a computer for online trainings?
Students must have access to a computer with internet connection running Google Chrome. A printer is required to print your certificate.
How will I get my certificate?
Students will receive their certificates after successful completion of the training. Certificates for online trainings are emailed to the account registered by the Individual User.
My Certificate is misspelled can i get it corrected?
Certificates can be reissued with minor spelling corrections. WE cannot make major changes to the certificate. Some fees may apply if it was a student error.
How do I register for an in-class training through H&H ?
You may contact the office and register over the phone. The preferred method is to register online. Please click on " Sign Up" to start the process. Once you have created your account an email verification will be sent to you so that you may create your own unique password. You can login to your account to purchase online or upcoming trainings.
How do I register for an online class?
You must create an account online. Once you have created an account you can purchase for both online and in-class sessions. go to Sign Up at www.childcareed.com to create your account. Once you have created your account an email verfication will be sent to you so that you may create your own unique password. You can login to your account to purchase online or upcoming trainings.
Payment Plans are available for in-class trainings but not online trainings. A minimum deposit is required at time of enrollment and the balance must be paid in two installments one payment made every week. Please contact the office to get a payment plan agreement form.
Is there money available to help cover the costs of my training?
For In-class training do I have to stay the whole time?
Attendance and participation are required for all in-class trainings to earn the required clock hours. Missed classes or hours will need to be made up before a certificate can be issued.
How can I replace a lost certificate?
Requests for duplicate certificates can be made online. IF the training was done online your certificate copy is available in your account. IF you took a training in person you must send an email request to firstname.lastname@example.org for a duplicate certificate to be made. There is a $15 charge for inclass duplicate certificates. Duplicate certificates cannot be issued for CPR, First Aid, or Medication Administration Training.
How do I know which trainings I took with you before?
Please login. Navigate to "Trainings I own". You should see a list of incomplete and complete trainings that you took with us.
How can I order a transcript?
1. Please email us at onlineservices at childcareed.com from the email on record, requesting transcripts. We will contact you on the phone number in our records if we have a question.
2. Allow 3-5 business days for processing.
I need a person other than myself to take a course but I am paying for it.
You may pay for an individuals training during the billing when entering the payment information. They must do their own work, and the H&H account must be in their own name with their email address.
What is a CEU?
"Continuing Education Units" which are equivalent to clock hours. 1 CEU is equal to 10 hours. CEUS can be broken down to .1 increments which is equal to one hour. The minimum hour training offered through H&H is 2 Clock Hours.
Are the courses accepted by my state for my annual clock hour requirements?
Every state is different. Please visit our local or State agencies for details.
How long before I can start my online training?
Online Trainings are delivered immediately after you pay.
How can I pay for a training?
For in-class trainings you can pay via phone, mail, internet, credit card, PayPal, check, money order. For online trainings payments can be done online via credit car, Paypal, or over the phone.
How does online training work?
You compllete an online presentation, do Self Check exercises, and then complete a post-test. Once you have successful completed the training your certficate will be emailed to you. The exception is the Emergency Preparedness online training which requires a plan to be submitted for a trainers review. We cannot issue partial clock hours for a training.
How long do I have to complete an online training?
As long as you need. We have no time limits (although your state licensing agent may!) The 6 Hr Emergency Preparedness course does require students to turn in a plan which is graded by a trainer. Coursework is processed within 5 business days of the day we receive it. If you are in a rush you may contact the office and have your plan expedited with a 24-hour turn around for a $10 fee.
Can I get a refund?
NO. Classes are non-refundable unless canceled by H&H.
Can I use your website with all web browsers?
No, only on google chrome. Download google chrome from http://www.google.com/chrome .
How can I request your help or support?
You can contact us using one of the contacts listed in the contact us page.
Stil have more questions?
Feel free to contact us at the " Contact Us " Link. H&H wants to help you build bridges to a world of learning!