Terms and Conditions - post

In these terms and conditions, "ChildCareEd.com" refers to the website of the parent company H&H Child Care Training Center, LLC. H&H Child Care Training, LLC is the management company for the parent company. The "website" is all pages contained at the domain ChildCareEd.com. H&H Child Care Training, LLC does not accept or hold responsibility for any sites linking to the website or linked from the website but hosted outside the domain ChildCareEd.com. A "course" is any product available for purchase from H&H Child Care Training (ChildCareEd) or accessed via this website. A "customer" is any individual/entity that accesses this website; creates an account; orders; accesses courses via ChildCareEd.com, or signs a contract with, the parent company or H&H Child Care Training, LLC to allow any entity or entities to order or access courses via ChildCareEd.com.

These terms and conditions apply to all visitors, customers, and clients of H&H Child Care Training Center (ChildCareEd), the parent company, and this website. By accessing this website, you agree to the Terms and Conditions. Do not access this website if you are unable to accept these terms and conditions.

Customer Service
H&H Child Care Training Center (ChildCareEd) is dedicated to providing its customers with exceptional and personalized service.

Attendee Notification:

Students will receive confirmation of their registration via the email address associated with their account. For in-class/Zoom trainings, the email will include (a) the date and time of the class; and (b) the location and its address. Student reminders will be automatically emailed on the seventh, third, and day before the training takes place. For online courses, students receive a one-time confirmation email informing them of their registration. 

Hours of Operation
ChildCareEd courses and its website are available for access 24 hours a day. ChildCareEd has in-person hours Mondays through Thursdays from 8:30 a.m. to 3:30 p.m. Phone service hours are from 7:00 a.m. to 10:00 p.m. EST. Contact us by phone at 1-833-2TEACH1(283-2241), or email us. Assistance is available in English, Arabic, and Korean.

Ownership of Content
All materials presented on or accessed through the website, including but not limited to website content, course descriptions, course content, downloadable resources, and images, are the property of ChildCareEd or are used by ChildCareEd with permission from the copyright holder. Accessing this website or purchasing products or services from ChildCareEd does not provide or imply any ownership of these materials. Customers may not provide materials to other parties or incorporate them, in whole or in part, into other trainings or materials, except where permission is expressly granted by ChildCareEd in writing.

Customer Accounts
Customers must have individual accounts with a valid, unique email address. Business Perk Members may act as Group Administrators for individual accounts when permission has been granted by the individual user. Courses and tests can be completed in the language the customer best understands.

Professional Development Certificates
Certificates issued by H&H Child Care Training Center (ChildCareEd) are official only if they are printed directly from the website, signed by the Executive Director named on the certificate, and unaltered. ChildCareEd certificates may not be reproduced, shared, or transferred. In the event of any dispute over the certificate authenticity, the determination of ChildCareEd is final. The parent company reserves the right to verify certificates for third parties, including but not limited to professional associations, state licensing bodies, and corporations, but will not provide or discuss any customer data beyond what is necessary to establish the authenticity of a certificate.

Privacy Policy
Your privacy is important to us. H&H Child Care Training Center (ChildCareEd) never shares personal information about our customers, including names, email addresses, phone numbers, mailing addresses, invoices, and order records, or course performance, with third parties, except as necessary to verify certificates. Personal information may be shared with colleges, universities, regulatory agencies and the Council for Professional Recognition. Aggregate and/or anonymized demographic information and usage information are used in reports and may be shared freely and published in any format by ChildCareEd. Comments left on course evaluations, submitted to ChildCareEd via email, posted on our Facebook page, or otherwise provided to ChildCareEd digitally or in writing may be used by ChildCareEd for marketing and other purposes without seeking consent from the author.

Refund Policy

No refunds are given once a registration payment has been made. The exceptions to this policy are as follows: 

1. Unique circumstances may occur that would not allow the student to participate. A 50% courtesy refund may be applied to a future class date for the same class. 
2. If a class is canceled by ChildCareEd, then a full refund will be given, or a second time and date will be offered. 
3. Payments need to be made in full prior to the end of class and successful completion in order for a certificate to be issued.
4. Refunds in the form of credits may be given when certain emergencies arise. 

Course Cancellations:

Each training requires a minimum number of enrollees to run. The decision to hold or cancel a class is made in most cases three business days prior to the start of the class. ChildCareEd, however, reserves the right to cancel a class at any time due to unexpected circumstances.

Business Perks Members
Administrators of a Business Perk Membership will have access to completed course certificates and records of courses completed within that group. The administrator is authorized to track the user’s progress in their assigned trainings. An individual user can be opted out of a training given they have not completed the training and/or been issued a certificate.

Course Extensions
ChildCareEd's individual courses and course packages are available for one full year from the date of purchase. Course extensions can be extended for a maximum of six months. To apply for an extension, contact ChildCareEd 30 days prior to the expiration via email or phone. A payment of $25.00 is due upon request for an extension.

Course Completion Time Limitations
In accordance with best practices for adult learning and the requirements for various state registries, students may complete up to 8 hours of training in a single day.

Contact Us
If you have questions or concerns about our Terms and Conditions, please call us at 1-833-283-2241(2TEACH1) or email us at info@childcareed.com.

Accommodations

• Online trainings: All of the online courses at H&H Child Care Training (ChildCareed) contain speech that narrates the text on content slides; in addition, clients taking online courses have the option to have the text translated into any of the languages available to them through the Google Translate Chrome Extension (video clips will remain in English).
• In-person trainings: Students who are registered for classes held at H&H Child Care Training (ChildCareEd) headquarters in Gaithersburg, MD, have a ramp leading up to the classroom, as well as handicapped bathrooms. Any special accommodations, given at least 48-hour prior notice, will be considered and met to the best of the staff’s ability. Free parking is available for students on property.