Learner Identity Authentication Policy - post

Learner Identity Authentication Policy

Students who are enrolled with H&H must adhere to the following learner identity authentication policy: 

      • In-person trainings: At the instructor’s discretion, a student may be asked to provide some form of government identification. 
      • Zoom trainings: At the instructor’s discretion, a student may be asked to provide some sort of government-issued identification.

 

  • User registration: Users are asked to provide a physical address during registration on H&H Child Care Training’s website (https://www.childcareed.com/). This information is stored for the sole use of user identification and the sending of in-person certificates.
  • Providing customer service: When providing customer service to users over the phone or through email communication, Student Support Admins will ask any of the following questions to confirm user identification:

 

      • Their street address
      • Approximate date of their user registration/last known login date
      • Specific date of an in-person/Zoom training they have taken
      • Last four digits of a phone number listed in their account.
  • Evidence may include promotional materials, webpage screenshots, pre-course emails, or other communications.

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