Rescheduling and Cancelling

ChildCareEd understands that situations may arise that require the need to reschedule or cancel class. With that understanding in mind, ChildCareEd rescheduling and canceling policies are as follows:

Course Cancellations:

Each training requires a minimum number of enrollees to run. The decision to hold or cancel a class is made in most cases three business days prior to the start of the class. ChildCareEd, however, reserves the right to cancel a class at any time due to unexpected circumstances.

Refund Policy:

Classes purchased are non-refundable unless canceled by ChildCareEd. If a class purchased is no longer needed, credit equivalent to the purchase amount will be applied to the student's account. Students can access and apply this credit toward a future purchase by contacting the office through email (help@childcareed) or by phone at 1(833)283-2241 (2TEACH1). Office hours are Mondays through Fridays from 8:30 a.m. to 5:00 p.m.

The exceptions to this policy are as follows: 

  1. Unique circumstances may occur that would not allow the student to participate. A 50% courtesy refund may be applied to a future class date for the same class. 
  2. If a class is canceled by ChildCareEd, then a full refund will be given, or a second time and date will be offered. 
  3. Payments need to be made in full prior to the end of class and successful completion in order for a certificate to be issued.
  4. Refunds in the form of credits may be given when certain emergencies arise.  

Attendee Notification:

Students will receive confirmation of their registration via the email address associated with their account. For in-class/Zoom trainings, the email will include (a) the date and time of the class; and (b) the location and its address. Student reminders will be automatically emailed on the seventh, third, and day before the training takes place. For online courses, students receive a one-time confirmation email informing them of their registration. 

Need help? Call us at 1(833)283-2241 (2TEACH1)
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