Listening is one of the most important communication skills. How well you listen has a major impact on your effectiveness and on the quality of your relationships.
Active listening requires a few main components. When a listener is conscious of these components and makes an effort to incorporate each of them during communication with others, they are able to validate the speaker and gain a full understanding of what the speaker is trying to convey.
These components are:
- Paying attention.
- Showing you are listening.
- Providing feedback.
- Deferring judgment.
- Responding appropriately.
- Reflecting.
- Asking clarifying questions.
- Summarizing.
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