Professional ABC's: Attitude, Behavior, Communication - online course

1. Students will be able to compare different listening and responsive techniques
2. Students will be able to explain conversational intent, and inviting consent
3. Students will be able to distinguish ways to translate complaints and criticisms into requests
4. Students will demonstrate ways to ask open-ended and creative questions
5. Understand the importance of expressing appreciation
6. Using the 5 messages to explain yourself
7. Identify strategies to communicate with families & increase community engagement
8. Demonstrate supportive and effective communication skills

Criteria to earn CEUs:

Certificates are awarded when the following criteria have been met by the learner:

1. Class has been paid in full
2. All material has been reviewed
3. All review questions and final test have been completed with a passing score of 80% or higher.

Learning Assessment Method:

Learners will be assessed through questions after every section is completed. Learners will not be allowed to proceed to the next section of the training until all questions have been answered correctly. Learners will be presented with a final test composed of true/false and multiple choice questions. Upon successful completion of the training, learners will receive their certificate by email.

Learning Methodology:

Online material will be presented in the form of slides, accompanied with speech. Videos will be used to demonstrate ideas and concepts. Charts and tables will be used for illustration.

Logistics/Required Technology:

A stable internet connection is required for the completion of this course. Users are highly encouraged to take their online course on Google Chrome on either a laptop or desktop computer. Speakers and/or headphones are also required to hear speech.

Payment Policy:

Payments need to be made in full. No refunds will be issued after starting the class.

Proprietary or conflict of interest disclosure:

Unless otherwise stated in the course description none of H & H subject matter experts and editor has any conflict or proprietary interests related to the material they prepared in this course.

Support Services:

Please visit our contact us page

No prerequisites are required for the completion of this course.